We reserve the right to apply a 25% administrative fee for cancellations made four days or more before the event date. If you require assistance with this, we are able to provide contact information for you. It is the responsibility of the customer to contact the manufacturer or publisher of the product and issue a claim with them. We are not responsible for any items that are factory sealed that have missing components or damage caused by manufacturing error (Misprints, folded cards, etc.). Missing Components or Damage to Internal Components We will require pictures of the damaged components, and the packaging of the order within 5 business days of your order being received in order to process any damage claims. Any damage that does not affect the integrity of the game componentsĬlaims will be evaluated on a case by case basis.We reserve the right to refuse damage claims for the following types of damage: Items are ineligible for any damage claims under the following circumstances: Please refer to the following paragraph for a definition of damage. However, due to circumstances beyond our control, damage to products can occur during the shipping process. Orders are packed carefully to ensure integrity of product upon arrival to you. The cost of shipping the item to is the responsibility of the customer. The cost of shipping to you is not refunded. Please mail your package in a prepaid, insured, traceable method to the address below. If you have an exchange for the same dollar amount, the cost to reship and/or handling charges will be incurred unless this was an error on our part. The original shipping and handling charges are not refundable. Refunds for items returned more than fourteen (14) days after the purchase date will be in the form of a credit redeemable on your next purchase. Refunds are subject to a 15% restocking fee. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. If we provide an RMA number you can return your items for a prompt refund or exchange to by Canada Post with tracked and insured mail. If you are dissatisfied with your order for any reason contact us by email. Paints, painting accessories, Chessex dice cubes or bulk dice.Any electronic games and/or computer software.
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